Privacy Policy

AccountFirst Dubai respects your privacy and is committed to handling personal data responsibly and in accordance with applicable UAE data-protection requirements.

1. Who We Are

The controller responsible for your personal data is:

[Registered Legal Entity Name], trading as AccountFirst Dubai
Licence number: [Licence Number]
Registered address: [Registered Address]
Privacy email: [Privacy Email Address]

2. Information We Collect

Depending on your enquiry or chosen service, we may collect:

Contact Information

Full name;
Email address;
Telephone or WhatsApp number;
Country of residence; and
Preferred communication method.

Identity and Application Information

Passport copies;
Passport and nationality details;
Date and place of birth;
Photographs;
Visa and residency information;
Shareholder and director details; and
Emirates ID information, where applicable.

Business Information

Proposed company and trade names;
Business activities;
Ownership structure;
Preferred free zone;
Visa requirements; and
Supporting corporate documents.

Payment and Transaction Information

Invoice and payment records;
Billing information; and
Limited transaction details received from payment providers.

We generally do not store complete card details where payments are processed through an external payment provider.

Website and Technical Information

IP address;
Browser and device information;
Website interactions;
Referral sources; and
Cookie and analytics information.

Communication Records

We may retain emails, enquiry forms, WhatsApp communications, call notes and other correspondence relating to your enquiry or engagement.

3. How We Collect Information

We may collect information:

Directly from you;
Through website forms;
Through email, telephone or messaging platforms;
From an authorised representative;
From free zones or government authorities;
From payment and service providers; or
Through website cookies and analytics tools.

4. How We Use Personal Data

We may process personal data to:

Respond to enquiries;
Prepare quotations;
Assess suitable company formation options;
Verify identity and documentation;
Prepare and coordinate applications;
Communicate with free zones and relevant authorities;
Process payments and maintain financial records;
Provide customer support;
Meet legal, regulatory and compliance obligations;
Prevent fraud and protect our systems;
Improve our website and services; and
Send marketing communications where permitted or consented to.

5. Legal Grounds for Processing

Depending on the circumstances, we process personal data where:

You have provided consent;
Processing is necessary to provide requested services;
Processing is required to take steps before entering an agreement;
We must comply with a legal obligation;
Processing is necessary to establish or defend legal rights; or
Processing is otherwise permitted under applicable UAE law.

The UAE Personal Data Protection Law provides individuals with rights concerning access, correction, portability, restriction and certain other forms of control over their personal information

6. Who We Share Information With

Where necessary, personal data may be shared with:

UAE free zone authorities;
Immigration and identity authorities;
Government departments;
Medical, insurance and visa-processing providers;
Typing centres and document-processing partners;
Banks or financial institutions, where requested;
Accountants, auditors and professional advisers;
Website, cloud, CRM and communication providers;
Payment processors; and
Law-enforcement or regulatory authorities where legally required.

We only share information reasonably necessary for the relevant purpose.

7. International Data Transfers

Some technology or service providers may process information outside the UAE.

Where personal data is transferred internationally, we will take reasonable measures to ensure that the transfer is permitted and that appropriate protections are applied in accordance with applicable data-protection requirements.

8. Data Retention

We retain personal data only for as long as reasonably necessary to:

Provide the requested services;
Complete pending applications;
Maintain business and transaction records;
Meet legal and regulatory obligations;
Resolve disputes; and
Establish or defend legal claims.

Data may then be securely deleted, anonymised or archived as required.

9. Data Security

We use reasonable administrative, organisational and technical measures designed to protect personal data against:

Unauthorised access;
Accidental loss;
Misuse;
Alteration;
Disclosure; and
Destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law and relevant exceptions, you may request:

Information about how your data is processed;
Access to your personal data;
Correction of inaccurate data;
Deletion of data;
Restriction or suspension of processing;
Transfer of certain data;
Withdrawal of consent;
Objection to direct marketing; or
Review of certain automated processing decisions.

Requests may be submitted to [Privacy Email Address]. We may request identity verification before responding.

11. Marketing Communications

We may send service updates or promotional communications where you have consented or where otherwise permitted by law.

You may unsubscribe at any time by:

Selecting the unsubscribe option in an email;
Replying “STOP” where applicable; or
Contacting us at [Privacy Email Address].

Service-related messages concerning an active enquiry or application are not marketing communications

12. Cookies

Our website may use cookies and similar technologies to:

Operate essential website features;
Remember preferences;
Measure website usage;
Improve performance; and
Support advertising or analytics, where enabled.

Where required, non-essential cookies will be used after obtaining your consent. Cookie preferences may be changed through the website’s cookie settings.

13. Children’s Information

Our services are intended for adults and business representatives. We do not knowingly collect personal information directly from children through the website

14. Third-Party Websites

The website may contain links to third-party websites or platforms. Their privacy practices are governed by their own policies, and we are not responsible for how they process personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, operating practices or legal requirements.

The latest version will be published on this page with the updated revision date.

3. How We Collect Information

16. Contact and Complaints

Questions, requests or complaints concerning personal data may be sent to:

AccountFirst Dubai
Privacy contact: [Name or Department]
Email: [Privacy Email Address]
Address: [Registered Address]
Telephone: [Telephone Number]

You may also raise a complaint with the competent UAE data-protection authority where applicable.

4. How We Use Personal Data

5. Legal Grounds for Processing

6. Who We Share Information With

7. International Data Transfers

8. Data Retention

9. Data Security

10. Your Rights

11. Marketing Communications

12. Cookies

13. Children’s Information

14. Third-Party Websites

15. Changes to This Policy

16. Contact and Complaints

This website is operated by [Registered Legal Entity Name], trading as AccountFirst Dubai, holding licence number [Licence Number], with its registered address at [Registered Address, UAE].

References to “AccountFirst Dubai”, “we”, “us” or “our” refer to the above entity.

This website is operated by [Registered Legal Entity Name], trading as AccountFirst Dubai, holding licence number [Licence Number], with its registered address at [Registered Address, UAE].

References to “AccountFirst Dubai”, “we”, “us” or “our” refer to the above entity.

This website is operated by [Registered Legal Entity Name], trading as AccountFirst Dubai, holding licence number [Licence Number], with its registered address at [Registered Address, UAE].

References to “AccountFirst Dubai”, “we”, “us” or “our” refer to the above entity.

We may collect information:

Directly from you;
Through website forms;
Through email, telephone or messaging platforms;
From an authorised representative;
From free zones or government authorities;
From payment and service providers; or
Through website cookies and analytics tools.

We may process personal data to:

Respond to enquiries;
Prepare quotations;
Assess suitable company formation options;
Verify identity and documentation;
Prepare and coordinate applications;
Communicate with free zones and relevant authorities;
Process payments and maintain financial records;
Provide customer support;
Meet legal, regulatory and compliance obligations;
Prevent fraud and protect our systems;
Improve our website and services; and
Send marketing communications where permitted or consented to.

Depending on the circumstances, we process personal data where:

You have provided consent;
Processing is necessary to provide requested services;
Processing is required to take steps before entering an agreement;
We must comply with a legal obligation;
Processing is necessary to establish or defend legal rights; or
Processing is otherwise permitted under applicable UAE law.

The UAE Personal Data Protection Law provides individuals with rights concerning access, correction, portability, restriction and certain other forms of control over their personal information.

Where necessary, personal data may be shared with:

UAE free zone authorities;
Immigration and identity authorities;
Government departments;
Medical, insurance and visa-processing providers;
Typing centres and document-processing partners;
Banks or financial institutions, where requested;
Accountants, auditors and professional advisers;
Website, cloud, CRM and communication providers;
Payment processors; and
Law-enforcement or regulatory authorities where legally required.

We only share information reasonably necessary for the relevant purpose

Some technology or service providers may process information outside the UAE.

We retain personal data only for as long as reasonably necessary to:

Provide the requested services;
Complete pending applications;
Maintain business and transaction records;
Meet legal and regulatory obligations;
Resolve disputes; and
Establish or defend legal claims.

Data may then be securely deleted, anonymised or archived as required.

We use reasonable administrative, organisational and technical measures designed to protect personal data against:

Unauthorised access;
Accidental loss;
Misuse;
Alteration;
Disclosure; and
Destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Subject to applicable law and relevant exceptions, you may request:

Information about how your data is processed;
Access to your personal data;
Correction of inaccurate data;
Deletion of data;
Restriction or suspension of processing;
Transfer of certain data;
Withdrawal of consent;
Objection to direct marketing; or
Review of certain automated processing decisions.

Requests may be submitted to [Privacy Email Address]. We may request identity verification before responding.

We may send service updates or promotional communications where you have consented or where otherwise permitted by law.

You may unsubscribe at any time by:

Selecting the unsubscribe option in an email;
Replying “STOP” where applicable; or
Contacting us at [Privacy Email Address].

Service-related messages concerning an active enquiry or application are not marketing communications.

Our website may use cookies and similar technologies to:

Operate essential website features;
Remember preferences;
Measure website usage;
Improve performance; and
Support advertising or analytics, where enabled.

Where required, non-essential cookies will be used after obtaining your consent. Cookie preferences may be changed through the website’s cookie settings.

Our services are intended for adults and business representatives. We do not knowingly collect personal information directly from children through the website.